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COURSE SUMMARY

Law enforcement is both a public-safety and a customer service business.

Today, officer must understand and possess the necessary HUMAN RELATIONS SKILLS to mitigate conflicts with the community.

Interacting with the general public must be a proactive, day-to-day community policing mission of each law enforcement officer one individual at a time to increase personal relationships in your community and enhance the partnership with your community. It pays big dividends in reduce liability, and negative police/citizen outcomes.

The mission of law enforcement officers is to protect citizens from the “real bad people” and improve the quality of life within their communities. Values like justice, courage, respect, and integrity should guide every action, every day. Excellent customer service and human relations are the foundation for excellent police work. It improves community relations, trust and reduces complaints, conflict, and tension.

This course focuses on customer service behaviors that will promote these values, making law enforcement officers more effective.
In turn, your department will enjoy a better reputation and relationship with the community.

Each online course is developed from an 8-hour classroom-based curriculum. The average length of our online courses is 90 to 120 minutes.
 

COURSE SYLLABUS

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